Comments on: Konami’s Gag Order on Game Reviewers: How Companies Should Respond to Critical Bloggers

By: Jashon

Jashon — Fri, 10 Apr 2009 15:31:26 +0000

Why do you have to conciter the criticism and take it seriosly? I never knew that a negative peseption could spread and take hold in the mind consumers. How may this be a result of lack of trust for your brand and lost bussiness.

By: Jashon

Jashon — Fri, 10 Apr 2009 15:13:29 +0000

thats good that the authetic responce will show you that the company cares about it's conserns about the costomers.Thats amazing that there is a strained and delayed response will feed into nagative perseptions and douts about your brand. So you'll have to address the criticism directly and show how your company will prevent the issue in the future. How many ways can we do this? How did you come up with these methods.

By: bukolae

bukolae — Mon, 30 Jun 2008 13:39:00 +0000

You raise a very good point Patrick. If companies don’t join the conversation they allow consumers to doubt their sincerity. They also pass up an opportunity to consider and act on free consumer feedback! Some companies spend thousands on studies and consumer research. Blogs provide real and unfiltered customer feedback. That’s priceless.

By: bukolae

bukolae — Mon, 30 Jun 2008 12:39:00 +0000

You raise a very good point Patrick. If companies don't join the conversation they allow consumers to doubt their sincerity. They also pass up an opportunity to consider and act on free consumer feedback! Some companies spend thousands on studies and consumer research. Blogs provide real and unfiltered customer feedback. That's priceless.

By: Patrick Nguyen

Patrick Nguyen — Mon, 30 Jun 2008 07:57:30 +0000

Yes, indeed. Blogs have become so giant because of their nature of combining news with opinion. It is very important business-wise that companies remain in a positive light. One blog post could destroy a company, eg. Eidos and the Jeff Gerstmann situation.

By: Patrick Nguyen

Patrick Nguyen — Mon, 30 Jun 2008 06:57:30 +0000

By: bukolae

bukolae — Fri, 13 Jun 2008 00:18:41 +0000

Thanks Joel! Hopefully, more companies will develop an approach towards handling blogger criticism.

By: joel

joel — Thu, 12 Jun 2008 23:35:57 +0000

Great post with some concrete advice that applies to corporate blogger relations across the board.

By: bukolae

bukolae — Thu, 12 Jun 2008 23:18:41 +0000

Thanks Joel! Hopefully, more companies will develop an approach towards handling blogger criticism.

By: joel

joel — Thu, 12 Jun 2008 22:35:57 +0000

Great post with some concrete advice that applies to corporate blogger relations across the board.